Frequently Asked Questions
General Questions
What is The Supplier Suite?
The Supplier Suite is a digital product store offering tools, resources, and supplier access guides designed to help resellers, online sellers, and small business owners build and grow their businesses. All of our products are digital downloads — nothing is physically shipped.
Who are your products for?
Our products are designed for:
- New and experienced resellers sourcing products to sell
- Online sellers who want to get organized and grow their store
- Small business owners looking for practical, ready-to-use business tools
- Entrepreneurs who want to spend less time searching and more time building
Digital Products & Delivery
How do I receive my purchase?
All products are delivered digitally and instantly after your purchase is completed. You will receive an email with a download link. You can also access your files from your order confirmation page.
Do you ship physical products?
No. Every product in our store is a digital download. No physical items will be shipped to you.
What file formats do the products come in?
Our products are delivered in the following formats depending on the product:
- PDF — checklists, workbooks, planners, trackers, and guides
- XLSX — spreadsheet-based calculators and trackers (compatible with Microsoft Excel and Google Sheets)
The file format is listed in each product description.
Can I access my files after purchase?
Yes. Your download link is included in your order confirmation email. If you need to re-download your files, please contact us and we'll be happy to help.
What if my download link doesn't work?
If you experience any issues with your download, please reach out to us at the contact information below and we'll resolve it promptly.
Supplier Access Products
What do the Supplier Access products include?
Each Supplier Access product includes:
- Direct vendor contact information
- Step-by-step contact and ordering instructions
- A ready-to-send vendor inquiry message template
- Tips on what to confirm before placing your first order
Are your Supplier Access products affiliated with or endorsed by the brands listed?
No. Our Supplier Access products are not affiliated with, endorsed by, or officially connected to any of the brands referenced in the product names. The products provide supplier sourcing resources only.
Is success guaranteed if I purchase a Supplier Access product?
No. Results will vary based on individual business decisions, effort, and market conditions. Our products provide resources and information only — we do not guarantee any specific income, profit, or sales outcome.
Orders & Returns
Can I get a refund?
Because our products are digital downloads that are delivered instantly upon purchase, all sales are final. We encourage you to carefully review all product descriptions before purchasing. If you have questions about a product before buying, please contact us — we're happy to help.
What if I accidentally purchased the wrong product?
Please contact us as soon as possible and we'll do our best to assist you.
Contact Us
Have a question that isn't answered here? We'd love to hear from you.
Please reach out through our Contact page and we'll get back to you as soon as possible.